====== Browser Troubleshooting ======

If you are having trouble accessing a part of our web site or the [[myhealthrecord]], try these troubleshooting tips.  If you are still having trouble, send an email to <webadmin@pineshealth.org> and include a detailed description of your problem.

===== Google Chrome =====

Clearing the cache in the Google Chrome browser:

  - At the top right, click **More**.
  - Click **More Tools > Clear Browsing Data**.
  - At the top, choose a time range. To delete everything, select //All Time//.
  - Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  - Click **Clear Data**.

===== Mozilla Firefox =====

Clearing all cookies, site data, and cache in Mozilla Firefox:

  - Click the **Menu** button and select **Options**.
  - Select the **Privacy & Security** panel and go to the //Cookies and Site Data// section.
  - Click the **Clear Data...** button. The //Clear Data// dialog will appear.
  - Check the **Cookies and Site Data** (to remove login status and site preferences) and **Cached Web Content** (to remove stored images, scripts and other cached content) options.
  - Click **Clear**.

===== Microsoft Edge =====

To clear the cache and cookies in Microsoft Edge:

  - Click on the **Menu** button situated in the upper right corner.
  - Click on **Settings**.
  - Under **Clear browsing data**, click on **Choose what to clear**.
  - Check the boxes next to **Cookies and saved website data** and **Cached data and files**.
  - Click on **Clear**.

===== Safari on iPhone, iPad, or iPod Touch =====

To clear the history and cookies from Safari:

  - To clear your history and cookies, go to **Settings > Safari**, and tap **Clear History and Website Data**. Clearing your history, cookies, and browsing data from Safari will not change your AutoFill information.
  - To clear your cookies and keep your history, go to **Settings > Safari > Advanced > Website Data**, then tap **Remove All Website Data**.