MyPines Patient Portal

The MyPines Patient Portal is the easiest way to:

  • Update your demographic and insurance information
  • Request refills for your prescription medications
  • Download your health record information
  • Communicate with your health care team.



Don't have a portal account?
Signing up is easy.

If you've already given us your email address at the front desk of any one of our health centers, chances are you already have an account.

If not, simply visit one of our health centers, send us an email at contact@pineshealth.org or give us a call at ☎ (800) 371-6240 and give us your email address and we'll sign you up for a free MyPines Patient Portal account.

You'll receive an email with all the information you need to get logged in and using the portal in no time.

The main page of the MyPines Patient Portal
Want to confirm an appointment or ask a question about your health care?

Notify your health care team that you plan on keeping that appointment (or not, we know things come up) or ask a question about your health care by sending us a secure message through the MyPines Patient Portal.

How do I send a Secure Message?

Using the Ask a Question feature on the patient portal allows you to communicate with your health care team quickly and securely. You'll receive an email notification when you receive a reply to your message with a link to quickly view the message.

To send a secure message:

  1. Log into the MyPines patient portal by clicking the blue Access Patient Portal button above and entering your user name and password.
  2. In the top menu, select Contact Nurse > Ask a Question.
  3. Select a health center from the drop-down list of departments.
  4. Enter your primary contact phone number (secondary is optional).
  5. Type your question or comment in the box labeled Please ask a question.
  6. If you want to upload a photo or document along with the message, click the Browse button to navigate to your file and upload it.
  7. If your message is in regards to an amendment request, check the box labeled This is an amendment request.
  8. When finished, click the Save button.


You're done!

How do I get my immunization records?

Need your child's immunization records for school? Follow these steps to get them:

  1. Log into the MyPines patient portal by clicking the blue Access Patient Portal button above and entering your user name and password.
  2. In the top menu, select Health Information > Health Information Requests.
  3. Click the blue button labeled Request an Electronic Copy of My Health Information.
  4. Scroll down to view the latest item in the Health Information History list.
  5. Click the icon that looks like an eye.
  6. In the CCDA document, scroll down to the Table of Contents section and click the link labeled Immunizations.
  7. All of your immunizations will be listed in the table.


The CCDA document can be printed and given to another health care provider or school.

How do I request a medication refill?

Out of refills on your prescription medications? Calling the clinic on the phone and leaving a voice mail can take time. Use the patient portal to quickly request additional refills from your health care provider.

Note

Your health care provider may request to have an appointment with you before submitting a prescription refill to the pharmacy.
  1. Log into the MyPines patient portal by clicking the blue Access Patient Portal button above and entering your user name and password.
  2. In the top menu, select Contact Nurse > Prescription Refills.
  3. Use the crucible icons to the left of each medication in your list to request a refill for that prescription.
  4. In the Request Refill screen, make any changes you need to the prescriber or pharmacy and add any comments.
  5. When finished, click the Save button.